FAQ

Is it safe to buy from your website?

Yes, and we guarantee!
(1) All products you buy from our website enjoy a 14-days-exchange guarantee. All products go through strict inspection before they are shipped out.
(2) You are supported by live-chat, email before and after placing an order, and you can get full product information before purchasing.
(3) Your goods are packed carefully, and the packages are correctly labeled and accompanied by all the paperwork that's needed for smooth clearance through your country's customs.
(4) The information we collect from you is used only to process and ship your order. We are serious about protecting our customer's personal information. We will not sell, rent, trade or give away individual personally identifiable information entered on this site to any third party.

How to make an order from your website?

Here are some step-by-step instructions to help you make an order at our website:
(1) Register with our website for free.
(2) Log in your account.
(3) Search or browse products, and if you wish to buy them, click "Add to cart". You can remove them later or adjust the quantities if you want.
(4) After adding what you want to shopping cart, then check out.
(5) At the Check Out page, you can choose payment methods. We accept credit cards.
To learn more, please contact us.

Can we order without using the site?

You have to order through our website.

How about the quality of the product sold on your site?

The quality we promise is the best. We always get the best products from different brands. Our shoes are made with 100% real leather and are best handcrafted. We promise the best quality of all hot products we provide.

Invoice : Basic Price and your name

Why are the items so cheap?

The reason why our items are so cheap is that we has low customs duties. And all products could be sold at special offer price. Overwhelming majority of our products are from those manufactures who do OEM for the brand. Our products are brand new. We take the products directly from the manufacturer.

Do you sell other brands on your site?

We often update our website. If you are interested, you can pay close attention to our website or tell us your good suggestions about new products or brands.

How to find an item quickly?

1.Just Enter product ID, product name and then click search on the above of webpage.
2.Click "view all" under every product catalogue.

How to add the item to shopping cart ?

Some web browsers will ban the function of some buttons on our site. If you are using Firefox to visit our site, please try another browser like Internet Explorer.

What if my loved items are out of stock ?

Since the large quantities of goods are shipped from our warehouse, sometimes some of them are out of stock. In that case we will contact you as soon as possible, you may choose what to do from our suggestions.

Discount policy.

You could enjoy 5% extra off if pay through Western Union .

Western Union discount.

If pay through West Union, you could enjoy extra 5% discount. For example, if the order is $1000, you could pay only $950 by West Union. Delivery is made within 8 hours.
When paying through West Union, you will get an email with our account. After payment, please email us the following information.
Order Number:
Money Transfer Control Number :
First name:
Last name:
so that the order status could be updated immediately. Visit www.WesternUnion.com Learn more.

Why is my order in pending status ?

If your order is pending 24 hours after payment, we are sure your payment is successful. It is the bank who doubts the order and needs to investigate it. You should provide the information to prove that you are the owner of the credit card.
You can send us the documents below to prove that.
1. The photo of the credit card. You could only display the front and back 4 digits of the card, e.g.

2.The scan of the billing statement. It should include your name, address as well as the front and back 4 digits of the card.
If the documents can't be provided within 72 hours, we'll cancel the order and 15% service fee would be charged from the payment.

Why is the payment failed with credit card ?

(1).Your credit card is out of the scope of the bank.
(2).You don't set up the function of online payment.
(3).There is no sufficient fund in your card.
(4).The card number or password you entered is incorrect.
(5).The ID card number you entered is incorrect.
(6).The data transmission of bank system is abnormal.
(7).Network Interruption.
(8).The amount of payment is unequal to the item price.
(9).If your VISA, or JCB card is effective, the main reason which caused failure normally is that you haven't get the 3D verification. The 3D verification is a free service provided by the credit card company to guarantee the secure online shopping for customers.
You can directly call your issuing bank to ask them to add this kind of service for you.
PS: In terms of VISA card, this service is called verified by visa service; In terms of JCB card it is called secure code service and secure service.
Actually this will provides you with one secure code to guarantee your personally use of this card in order to avoid the occurrence of fraud.

What to do when payment failed with credit card ?

1.We provide 4 payment platforms. When fail to make payment on the first platform, you could try the second or the third platform to achieve it. Please click "my orders" ,then click "pay again" to make payment again.
2.Payment could also be made through WESTUNION, Bank Transfer, and credit card.
3.You could enjoy 5% extra off if pay through WESTUNION.

How to pay for the order ?

We accept payment via Credit Cards, Western Union now. At present, we can accept Visa Card, American Express Card, JCB card.
With credit cards, you can make payment quickly and securely online.
There are many Advantages with using Credit Cards Online Payment:
(1) Payment can be done directly and immediately after submitting the order.
(2) You don't need to share any of your confidential financial details with our website. The payment process is well under control and protection.
Through West Union, you could enjoy extra 5% discount, is a very easy and quick way to send and receive.

How to cancel a order ?

(1) If you have not paid for your order, you do not need to contact us to cancel it. We ignore all orders until payment is made. So if you haven't paid, don't worry, we don't process your order.
(2) If you made payment for an order and want to cancel, please contact us as soon as possible. Once we have shipped your item, we cannot cancel it. If you want to add more products, then you don't need to cancel an order, just place another one and we will ship them together.

Policy of Maintenance and Replacement

We will try our best to make sure the products shipped to you are in the best condition.
(1) Maintenance. Customer if want to send back items for maintenance should submit postage themselves.
(2) Replacement. We accept replacement in the condition that there are obvious quality problems exist. The replace must be made within 14 days of after receiving the item. Please contact us by email for return address. We will ship a new item to you once we get the returned one. However, you have to pay for both return postage.

Why didn't I get your reply to my Email and message?

We make response within 24 hrs, and if you don't get, please check.
1.whether the reply is in you junk mail.
2.whether your mail service provider get problem.
3.whether your mail address is correct and bestshoesuk.com@gmail.com is in your white name list.
if none of them matches, please change another email and tell us the former email or your order No.

Why is my account member point wrong after successful payment?

The points are added only when order status is updated to completed. please contact us if you get the shipment.
and found the status still shipped not completed.

Address for return.

Please contact us for address when you need a exchange.
The address on package isn't ours and if return by that the item couldn't reach us and we are not responsible for any loss caused by that.